Terms of service

Terms of Service

Overview

Welcome to SAINTVEIL.

These Terms of Service apply to the website saintveil.com and to all products, services, content, features and tools provided through our online store.

Throughout the site, the terms “we”, “us” and “our” refer to SAINTVEIL.

By visiting our website, browsing our store, placing an order or using any of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy and Shipping Policy.

If you do not agree with these Terms, you should not use our website or purchase from our store.

Our store is powered by Shopify, which allows us to provide our online shopping experience.

1. Access and Account

By using this website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have permission from a parent or legal guardian.

To place an order, you may be required to provide information such as your name, email address, billing address, shipping address and payment details.

You agree that all information provided is accurate, complete and up to date.

You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

2. Our Products

SAINTVEIL creates Christian streetwear pieces built around faith, identity, purpose and visual storytelling.

We make every effort to display our products as accurately as possible. However, product colors, details and appearance may vary slightly depending on your device, screen settings, lighting and display.

Product descriptions, images, pricing and availability may change at any time without notice.

We reserve the right to discontinue, limit or modify any product at our discretion.

3. Orders

When you place an order through our store, you are making an offer to purchase.

Your order is only accepted once payment has been received and your order has been confirmed.

We reserve the right to refuse, cancel or limit any order at our discretion, including but not limited to cases involving suspected fraud, incorrect pricing, product availability issues or payment problems.

Please review your order carefully before submitting it. Because some products may enter production shortly after purchase, we may not be able to accommodate cancellation requests after an order has been confirmed.

If we need to cancel or modify your order, we will attempt to contact you using the email address or contact information provided at checkout.

Purchases are subject to our Refund Policy and Shipping Policy.

4. Prices, Discounts and Billing

All prices are shown in the currency displayed on the website at the time of purchase.

Prices, discounts, promotions and product availability may change without notice.

Unless clearly stated otherwise, prices do not include shipping costs, customs duties, import taxes or additional fees that may apply depending on your location.

The final order total, including applicable shipping costs and taxes where available, will be shown at checkout before payment.

You agree to provide current, complete and accurate billing and payment information for all purchases made through our store.

You confirm that you are authorized to use the payment method provided.

5. Shipping and Delivery

Shipping times and costs may vary depending on your location, selected shipping method, package weight, carrier availability and other factors.

Delivery times shown at checkout are estimates only and are not guaranteed.

SAINTVEIL is not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, holidays, weather conditions or events outside our control.

Once your order has been shipped, tracking information will be provided by email whenever available.

For more information, please review our Shipping Policy.

6. Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

To request a return, you must contact us first at:

saintveilclo@gmail.com

Items sent back without prior approval may not be accepted.

Refunds are only processed after we receive and inspect the returned item, when applicable.

For full details, please review our Refund Policy.

7. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or additional fees depending on the destination country.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

SAINTVEIL is not responsible for delays caused by customs authorities or for any additional customs-related costs.

8. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product designs, artwork, videos, photography, branding, layout and visual identity, is owned by SAINTVEIL or used with permission.

You may not copy, reproduce, distribute, modify, sell, exploit, display or use any content from our website without prior written permission from SAINTVEIL.

The SAINTVEIL name, logo, designs, slogans and product names are part of our brand identity and may not be used without permission.

9. Third-Party Tools and Links

Our website may include third-party tools, apps, payment providers, links or services.

These third-party services are provided for convenience and functionality. We do not control and are not responsible for third-party websites, tools, content, policies or services.

Any use of third-party tools or websites is at your own risk.

Please review the policies of any third-party provider before using their services.

10. Relationship with Shopify

SAINTVEIL is powered by Shopify, which enables us to provide our online store and services.

However, any sales and purchases made through our store are made directly with SAINTVEIL.

By using our website, you acknowledge that Shopify is not responsible for any aspect of the sales between you and SAINTVEIL, including any injury, damage, loss, return, refund or issue related to products purchased from our store.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be processed by SAINTVEIL, Shopify and other service providers involved in order processing, payment, shipping, analytics and store operation.

Please review our Privacy Policy for more information.

12. Feedback, Reviews and User Content

If you submit reviews, feedback, photos, videos, comments, suggestions or other content to SAINTVEIL, you grant us permission to use, reproduce, publish, display and share that content for business, marketing and promotional purposes, unless prohibited by law.

You confirm that any content you submit is accurate, lawful and does not violate the rights of any third party.

We may remove or edit any submitted content that we consider offensive, misleading, unlawful or inappropriate.

13. Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping costs, delivery estimates, availability or other details.

We reserve the right to correct any errors, update information, cancel orders or modify details at any time without prior notice, including after an order has been submitted.

14. Prohibited Uses

You may not use our website or services for any unlawful, harmful or abusive purpose.

You agree not to:

Violate any laws or regulations
Infringe our intellectual property or the rights of others
Submit false or misleading information
Attempt to interfere with website security or functionality
Upload viruses, malware or harmful code
Scrape, copy or extract website content without permission
Use our website for spam, fraud, phishing or unauthorized advertising
Harass, abuse, insult, defame, threaten or harm any person or entity
Impersonate another person, brand or business

We reserve the right to restrict, suspend or terminate access to our website if we believe these Terms have been violated.

15. Limitation of Liability

To the fullest extent permitted by law, SAINTVEIL shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website, services or products.

This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs or similar damages.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

16. Disclaimer of Warranties

Our website, services and products are provided on an “as is” and “as available” basis.

We do not guarantee that the website will be uninterrupted, secure, error-free or always available.

We do not guarantee that any product will meet expectations beyond the descriptions, images and information provided on the product page, subject to your rights under applicable law.

17. Indemnification

You agree to indemnify and hold harmless SAINTVEIL, Shopify and our service providers from any claim, loss, damage, liability or expense arising from:

Your breach of these Terms
Your misuse of our website or services
Your violation of any law
Your violation of the rights of any third party

18. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or used our services in a harmful, unlawful or abusive way.

Any obligations or liabilities incurred before termination will continue to apply.

19. Governing Law

These Terms of Service shall be governed by the laws of the country where SAINTVEIL is legally established, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.