Shipping policy
Shipping Policy
At SAINTVEIL, every order is prepared with care.
Because some of our products are made on demand, please note that production time and shipping time are separate. Shipping time begins after your order has been produced and handed over to the shipping carrier.
For any questions, you can contact us at:
Shipping Costs
Shipping costs vary depending on:
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Your delivery location
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The selected shipping method
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Package weight
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Number of items in the order
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Carrier availability
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Real-time shipping rates
The final shipping cost will be calculated and displayed at checkout before payment.
If your order contains multiple items, the shipping cost may include a base shipping fee for the first item and an additional fee for extra items.
Shipping Times
Estimated delivery times depend on the destination country, shipping method and carrier.
Delivery estimates shown at checkout are not guaranteed delivery dates.
Shipping times do not include production time.
Production time begins after your order is confirmed. Once production is complete and the order has been shipped, you will receive a shipping confirmation email with tracking information whenever available.
Order Processing and Production
After placing your order, it may enter production shortly after confirmation.
Because our products may be produced on demand, order processing and production must be completed before the package is shipped.
During high-demand periods, holidays or supplier delays, production and delivery may take longer than usual.
Tracking
Once your order has been shipped, you will receive tracking information by email whenever tracking is available for your shipping method.
Tracking updates may take some time to appear after the carrier receives the package.
Delivery Delays
SAINTVEIL is not responsible for delays caused by:
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Shipping carriers
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Customs processing
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Incorrect or incomplete addresses
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Weather conditions
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Holidays
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High-demand periods
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International shipping restrictions
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Events outside our control
If your order is delayed, please contact us and we will help you review the available tracking information.
Customs, Duties and Taxes
International orders may be subject to customs fees, import duties, taxes or other charges depending on the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.
SAINTVEIL is not responsible for customs delays or additional fees charged by your country.
Incorrect Address
Please make sure your shipping address is complete and correct before placing your order.
SAINTVEIL is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address mistake, contact us immediately at:
If the order has already entered production or has been shipped, we may not be able to change the shipping address.
Lost or Returned Packages
If your package is marked as lost, returned to sender or delivered but not received, please contact us at:
We will review the tracking status and help determine the next steps based on the carrier information and order details.
Contact
For any shipping questions, contact us at: