Refund policy
Returns & Refund Policy
At SAINTVEIL, every piece is created with care. If something is not right with your order, please contact us and we will review your case.
You can contact us at:
Return Window
We accept return requests within 14 days after your order has been delivered.
To be eligible for a return, your item must be:
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Unworn
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Unused
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Unwashed
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In its original condition
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In its original packaging, when applicable
You will also need your order confirmation or proof of purchase.
How to Start a Return
To request a return, contact us at saintveilclo@gmail.com with:
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Your order number
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The email used to place the order
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The reason for the return
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Photos of the item, if requested
Please do not send any item back before contacting us first.
Returns sent without prior approval may not be accepted.
If your return is approved, we will send you instructions on where and how to send your package.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, the return shipping cost is the responsibility of the customer.
SAINTVEIL does not cover return shipping costs for size changes, wrong size selection, or change-of-mind returns.
If the item is defective, damaged, misprinted, or if you received the wrong item, please contact us immediately so we can review the issue and make it right.
Damages, Defects or Wrong Items
Please inspect your order as soon as you receive it.
If your item is defective, damaged, misprinted, or if you received the wrong product, contact us immediately at saintveilclo@gmail.com with:
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Your order number
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Photos or videos of the issue
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A brief description of the problem
We will review the case and provide a solution when the issue is confirmed.
Exchanges
If you ordered the wrong size and want another size, please contact us first.
Exchanges depend on product availability and the condition of the returned item.
The fastest way to receive the correct size may be to return the original item and place a new order after the return has been approved.
Return shipping costs for size exchanges are the responsibility of the customer unless the item received was incorrect or defective.
Non-Returnable Items
We cannot accept returns for:
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Items that have been worn
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Items that have been washed
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Items with stains, marks, odours or signs of use
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Items damaged after delivery
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Gift cards
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Items returned without prior approval
Sale items may not be eligible for return unless required by law or unless the item is defective.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days after receiving it, without giving a reason.
As stated above, the item must be unworn, unused, unwashed and in its original condition.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, incorrect, or unless otherwise required by law.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please remember that your bank or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Order Cancellations
Because our products may enter production shortly after an order is placed, cancellation requests are not guaranteed.
If you need to cancel an order, contact us as soon as possible at saintveilclo@gmail.com.
If the order has already entered production or has been shipped, cancellation may no longer be possible.